If you require emergency assistance with MySQL or other covered technologies please call us the number below and get help straight away. Please be aware of the following:

• Emergency support line can be used by customers having Support Agreement with Percona, Customers having Consulting agreement and customers who have no agreement at all.
• Unless you have Support Agreement with Percona emergency requests are charged at a premium rate with 2 hour minimum. Please only call this number if you agree to these terms.
• The number goes directly to on call engineer which will be woken up if it happens to be night in his time zone. We're ready to help you day and night but please be aware of this fact and use the number for what you consider emergencies.
• We have elaborate call escalation process so once calling the number please give system a time to locate engineer for you. This process may take as long as 3-5 minutes.
• We use Voice Over IP technology to locate on call engineer which sometimes has issues with long distance call. We're working on resolving this problem but in the mean time please call again if system is unable to find engineer. If problem persists please leave voice mail with your number and we will call you back within few minutes.

Our Emergency Support Number is

+1 877 862 4316